-
The Official City Pass of the City of Venice
BOOK IN ADVANCE AND SAVE!
You can save by booking at least 30 days before arrival
You are here
Practical information
Useful Information
Tourist Tax
|
Telephone
|
Internet
|
Post Office
|
Banks
|
Health Assistance
|
High Water
|
Luggage Storage
|
Gondola
|
Discover the Venetian dialect
|
Discover the cooking
|
By bike
|
Murano Glass Trademark
|
Tourist Tax
The City of Venice applies the tourist tax on tourist overnight stays. The tax is payable by all those (non-residents) who stay overnight in a hotel, hotel or non-hotel facility in the City of Venice for the first 5 consecutive days of stay. The full rate is between 1 and 5 euros per person per night, and varies according to the time of year (high season from 1st February to 31st December; low season from 1st to 31st January) and the location, type and classification of the accommodation facility.
With this small sum, you can contribute to the protection and safeguarding of Venice: the funds raised will help the city to improve the quality of the tourist offer (local public services, museums, events, hospitality ...) and to finance maintenance, use and recovery of the cultural and environmental heritage of the Venetian territory.
Children under the age of 10 and disabled people are exempt from paying the tax; while for young people between 10 and 16 years of age a reduction of 50% is recognized.
To find out in detail all the rates, reductions and exemptions provided, visit the dedicated web page of the City of Venice (in italian).
In each “sestiere”- which in Venice, is equivalent to a district - you can find public telephones. Telephone cards can be bought from the tobacconist, newsagents, post office and currency exchange offices.
To phone an Italian number you must dial “0” then the city area code: e.g. 041 – the area code for Venice, and the number – 123456.
To call an Italian number from abroad, you must dial “00” for international, “39” for Italy, then the city area code and the receiver's number – e.g. 00 39 041 123456.
To call abroad, while you are in Italy, you must dial “00,” the country code, the city area code (without the “0”), and then the receiver's number. For example, 00 33 (France) and the telephone number without the “0”. To make phone-calls through the international operator/Telecom Italia, you must dial “170”.
Internet
You will find many Internet points in the Venetian streets and alleys. These places are usually haunts for university students and tourists. If you are a resident, a worker or a student from the Venice municipal area, you have free Internet connection through the city Wi-Fi network. If you are a visitor you can buy access through this site.
Post office
You can buy stamps, telephone cards, send letters, packages, telegram, faxes, etc. To find out the address of your nearest post office and get further information on times and services, visit the Italian Post Office website.
Banks
Banks are usually open from 8.30am to 1.30pm, and from 2.45pm to 4.00pm - Mondays to Fridays. Some agencies are open 24 hours a day, and it is possible to use services through the ATM machine. It is also possible to exchange foreign currency even at the post office and currency exchange offices in hotels and travel agencies, upon payment of a commission.
Health Assistance
Emergencies:
In case of an emergency, please ring 118 which is the national emergency number valid all over Italy, and active 24 hours a day, 7 days a week. The call is free on landlines and mobile phones.
Health network project
The “Salute in rete” project organized by the Local health and care services -Ulss 3 Serenissima- offers qualified medical and emergencies services to residents, tourists, business operators, workers, commuters and students through a network of medical centres, units and equipment:
-
St. Mark's Square First Aid Point
Venice - Piazza San Marco 63/65 Procuratie Nuove -
Piazzale Roma First Aid Point
Venice - Santa Croce 496 Piazzale Roma - “Cardiac Life support” City: 50 defibrillators all over the city
- “health-in-touch”: service is also operative in both Italian and English, from April 1st to October 31st - 8 am to 6 pm, to provide tourists with information on what to do, where to go or who to consult.
Pharmacies:
Pharmacies are open from 8.30am to12.30pm, and from 4.00pm to 8.00pm, Mondays to Fridays; and from 9.00am to 12.00 midday on Saturdays. Opening hours are displayed at the entrance of each pharmacy, together with a night service roster. For more information please check pharmacies on duty
Doctor on call:
This service is operative every day from 8.00pm to 8.00am the following day; and on days before holidays from 10.00am to 8.00am the following day; on holidays from 8.00am to 8.00pm.
- Centro Storico Venezia tel. 0039 041 5294060
- Lido Malmocco Alberoni tel. 0039 041 5267743
- Pellestrina tel. 0039 041 967549
- Burano tel. 0039 041 730005
- Murano S. Erasmo tel. 0039 041 5274078
- Cavallino Treporti Ca’ Savio tel. 0039 041 5300214
- Mestre Sud – Marghera – Mestre Nord tel. 0039 041 9657999
- Marcon Quarto d’Altino tel. 0039 0422 824146
Doctor on call for tourists
Exclusively for tourists in summer, from 13th June to 15th September. Clinic hours and home calls every day from 8.30am to 1.30pm and from 2.30pm to 7.30pm. The clinic is at Via Lisbona 1 Ca' Vio-Cavallino, Venice. Tel: 0039 041 5300874
Hospitals:
DISTRETTO DEL VENEZIANO
Venezia Centro Storico, Isole ed Estuario, Cavallino-Treporti
DISTRETTO DEL VENEZIANO
Venezia Terraferma, Marcon e Quarto d'Altino
DISTRETTO DI MIRANO-DOLO
DISTRETTO DI CHIOGGIA
First aid point at Lido di Venezia:
Ospedale Al Mare - Centro Sanitario Polifunzionale - (Outpatients clinic)
Paediatric Wards
Ulss 3 Serenissima Venezia Ospedale SS. Giovanni e Paolo - Pediatria - (Peadiatric ward) Ulss 3 Serenissima
Ulss 3 Serenissima Mestre Ospedale dell’Angelo - Pediatria - (Peadiatric ward)
Links
Non-urgent healthcare transport with different organizations, see link
Health assistance for foreigners in Italy, see link
High Water
When there is a “high tide” forecast - a meteorological phenomenon – citizens are alerted through loud speakers and sms services by the Centro Maree della Città di Venezia information service. Usually the high water phenomenon only lasts for 3-4 hours, and walking in the city is still possible with the use of boardwalks
Venice is unique, very precious, and VERY vulnerable; you support it with your stay: Funds collected through holiday/sojourn taxes contribute to enhancing, improving and updating the city, ensuring quality-increase in tourist services - local public services, museums, events, hospitality - and funding maintenance works, use and restoration of Venetian cultural and environmental assets.
Luggage Storage
Venezia - Santa Lucia Train Station
The Luggage Storage Depot can be found inside the railway station, along platform 1.
https://www.kibag.it/en/deposito-bagagli-venezia/deposito-kipoint-venezia-santa-lucia/
Venezia - Mestre Train Station
The Luggage Storage Depot can be found inside the railway station, along platform 1.
https://www.kibag.it/en/deposito-bagagli-venezia/deposito-kipoint-venezia-mestre/
Marco Polo Airport - Tessera (Venice)
The left luggage office is on the ground floor outside the terminal next to Entrance 1 and it is run by Cooperativa Trasbagagli.
phone (+39) 041 4581667
email: info@trasbagagli.it
https://www.veneziaairport.it/en/at-the-airport/left-luggage-and-porter-service.html
Luggage Storage Depot Cooperativa Trasbagagli at Piazzale Roma - Venice
Safe luggage storage inside the City Parking Garage "Autorimessa Comunale".
phone: +39 041 4581667
email: info@trasbagagli.it
https://www.trasbagagli.it/en/
Luggage Storage The Golden Luggage in Piazzale Roma - Venice
Located three minutes walk from Venezia Santa Lucia train station and one minute from Piazzale Roma.
address: Santa Croce 516, 30135 Venezia
tel. (+39) 041 4765936
email: info@thegoldenluggage.com
www.thegoldenluggage.com
Automatic Luggage Storage with Lockers - STOW YOUR BAGS - Venice
address 1: STAZIONE SANTA LUCIA - Cannaregio, Calle dello Spezier 193 30121 Venice
address 2: RIALTO - San Marco, Calle de l'Orso 5512 A - 30124 Venice
tel. (+39) 06 62270110
email: info@stowyourbags.com
https://www.stowyourbags.com/en/shop/venice/
Automated luggage storage Vaise - Venice
address 1: San Marco - Fenice, Calle de Piscina de Frezzaria 1657, Venice
address 2: Piazzale Roma - Terminal bus, Rio Terà Sant’Andrea 460, Venice
cell: +39 334 1186460
email: info@vaise.it
https://www.vaise.it/en/
Bounce Luggage Storage - Venice and Mestre
Many luggage storage points at local businesses in Venice (Venezia Santa Lucia train station, Piazzale Roma, San Marco), Marco Polo Airport and Mestre.
Online booking: https://usebounce.com/city/venice
Luggage Storage Cooperativa Trasbagagli at Tronchetto - Venice
The luggage storage is located close to the People Mover terminal.
tel. (+39) 041 4581667
email: info@trasbagagli.it
https://www.trasbagagli.it/en/
Luggage carrier of the Port of Venice - Maritime Station
address: Marittima, Fabbr. 103, 30135 Venice
tel. (+39) 041 5334734
cell. (+39) 349 8635666
email: portabagagli@hotmail.com
https://www.port.venice.it/en/it/node/1692/left-luggage
Radical Storage Luggage Storage - Venice, Mestre, Murano
Radical Storage provides luggage storage options all over Venice, including Venice Santa Lucia Station, Piazzale Roma, San Marco, Murano, Mestre, and Marco Polo Airport.
Book online to get a 5% off: Radical Storage Venice
E-mail: support@radicalstorage.com
Discover the cooking
Venice is a seaside city and our traditional dishes contain seafood. However there are also recipes with vegetables coming from the islands. eg. Artichokes from the island of Sant'Erasmo, and pumpkin, asparagus, radicchio, beans and peas - Read the best recipes.
Murano Glass Trademark
In 2002, Murano Glassware obtained full rights in the restricted category of Italian products boasting a brand of origin: Vetro Artistico® Murano guarantees the origin for consumers and protection for Murano producers who alone boast the secrets of a thousand-year-old artistic and manufacturing tradition handed down from father to son.
The Island received world-wide recognition and became one of the “Made in Italy” symbols.
The Vetro Artistico® Murano trademark was officially instituted by the Veneto Region and registered at the European Office (Alicante) for Harmonization in the Internal Market (Trade Marks and Designs). It is managed by the Consorzio Promovetro di Murano, an organization born in 1985 to defend and promote the thousand-year-old Murano glass industry and to to enhance its image, world-wide. The usage of the Brand name is governed according to guidelines, and must be applied only to artistically-styled Murano glass products that have been created according to tradition, even though they may seem modern and innovative. The following products come under this classification - Products for lightings; acid-etched, sand-blasted, or cut engravings and decorations; murrine techniques, mirrors, beads, lampshades and glassware with various beadings.
Seeing a master glass craftsman moulding raw materials still in the fire, is one of the most fascinating events even seen. As if by magic, shapes are born: fire, breath, pliers, a few simple hand movements, - but in reality, all comes about, after years and years of work and refinement of techniques, - an art handed down from one generation to another, over the centuries. Murano glass is a small secret hidden in a treasure chest in the Venetian lagoon.
Murano glass is prestigious. It is created and modelled by wise master craftsmen, who, still today, use a few simple steel tools, and repeat the same actions daily. Thus, each object is unique and inimitable. The mystery of water, fire and sand is part of our history, handed down over the ages from father to son. Finished products are like precious works of art.
The Gondola
The gondola is the symbol of Venice. There is a thick network of waterways going through the city, which develops differently from land routes. This is true in the fact that many streams and canals do not even have a road alongside. Visiting Venice by gondola allows you to observe the hidden and usually unreachable corners of the city in a different way.
The cost of a 30 minute gondola ride is €90.00; after 07:00 pm (until 3:00 am) €110.00 for a 35-minute tour (maximum 5 people on board). The water tour can start from anywhere in the city, but most gondolas are usually found in the main canals, or near the Venetian alleys “calli” with the biggest tourist flow. All gondoliers wear the same sailor costume and straw hat.
Residents regularly use gondola ferries, to get from one side of the Grand Canal to the other. Therefore, the trip is always very short. For each crossing, there is a €2,00 tariff, payable to the gondolier where you get on board.
A list of operative gondola ferries (traghetto):
Santa Sofia - Rialto Market:
from Monday to Friday from 08.30 am to 07.00 pm
Saturdays, Mondays and Holidays from 09.00 am to 07.00 pm
San Tomà - Sant'Angelo:
from Monday to Friday from 09.30 am to 07.00 pm
Saturdays, Mondays and Holidays from 09.00 am to 06.30 pm
Santa Maria del Giglio - San Gregorio:
from 09.00 am to 06.00 pm
Riva del Carbon – Riva del Vin:
from Monday to Friday, from 09.00 am to 12.00 noon
Punta della Dogana - Calle Vallaresso:
from 09.00 am to 06.00 pm
Closed on 25th and 26th December, 1st January and 15th August.
On 24th and 31st December the service will stop at 01:00 pm.
By bike
Please do not use a bike in the “calli” and “campielli” (small squares), if you do not want to pay an unpleasant fine. However the bike is the ideal means to use, in order to visit some islands such as Lido, Pellestrina and Sant'Erasmo. You will find landscapes of rare beauty along the bike tracks, far away from the usual tourist routes. You can discover the historical roots, environmental variety, traditions and culture that have become so famous world-wide.
To get to the Lido, where you can go for a peaceful bike-ride especially on Sundays, please take the motor vessel line LN leaving from the Pietà jetty, near St. Mark's in the old city centre. The route ends at Santa Maria Elisabetta's jetty.
However, if you are in Mestre or Marghera, go along the bike-track from Ponte della Libertà to Tronchetto. When you get there, you can board the ferry going to San Nicolò at the Lido.
If you are coming from Punta Sabbioni, the southern end of the Cavallino-Treporti coastal area, please board motor vessel line LN. You will arrive at your destination in about half an hour.
To get to the island of Pellestrina if you are at the Lido – go to Santa Maria Elisabetta's Square and then towards Alberoni for about ten kilometres. Continue on for another kilometre until you reach the jetty in front of the Rochetta lighthouse where you can catch the ferry for Pellestrina.
When you get off the barge, go along the road for about eight kilometres - you can't get lost, it's the only one! - the road goes near old walls, and the awe-inspiring dyke made of Istrian stone during the Republic of Venice era to protect the lagoon banks from sea erosion.
You will arrive at the jetty to catch the motor vessel headed for Chioggia. You can take your bike on board with you!
To get to the island of Sant'Erasmo if you are at the old city centre, go to the Fondamenta Nuove pier, which is about a ten minute walk from Rialto. Get on the ACTV waterbus route No. 13 and take your bike with you. Within half an hour, you will reach the island considered by Venetians to be the historical vegetable garden of Venice. The island is famous for vineyards, fruit trees, and above all, vegetables, with the purple artichoke of Sant'Erasmo being the most famous.
At Mestre and on the Venetian mainland, you can go wild, because you've got a variety of bike-tracks to choose from.
