Faqs

Accessibility FAQ

How can I receive information on the services offered to people with disabilities?
For detailed information on the facilities and services for people with disabilities, we recommend contacting the Information and Tourist Offices of the City of Venice, by filling out the online form or by calling the call center. Please go to the web page http://www.veneziaunica.it/it/content/contatti for contact details.
You can also find useful information in the “Disability” section (in Italian) of the Municipality of Venice’s official website

Is there dedicated local public transport for people with limited mobility?
In Venice, the waterborne and land AVM/Actv local public transport services are also accessible to wheelchair users.
​AVM/Actv waterborne services 
The historic centre of Venice is certainly more accessible than one might think. All the waterbus stops of the AVM/Actv waterborne services, that is, the municipal public transport company, are accessible to people with limited mobility. The access ramps have a rather steep slope only when there is ‘high water’. All AVM/Actv waterborne services have seats for wheelchair users.
Wheelchair users pay a discounted rate of € 1.50 for the service (the ticket includes the wheelchair user and companion) and the validity of the ticket is 75 minutes from the time of the initial validation. As part of the validity of the ticket, the passenger can use all the AVM/Actv waterborne routes (although routes 16, 19 and Casino are excluded). If the passenger is accompanied, the accompanying person travels free of charge.
A further facility concerns the service of routes 1, 2 and N to and from Rialto, which after 8:30 pm arrives only at Rialto C/D. Wheelchair users can request the on-board crew to get off at Rialto A/B or arrange to get on at Rialto A/B by contacting the freephone number 800845065 about 20 minutes before boarding.
AVM/Actv land Services
Around 80% of the public bus services on the Venetian mainland are equipped with removable/folding platforms. Use of the bus services by people with limited mobility or wheelchair users is possible thanks to a network of urban routes with buses that have folding platforms and an area inside specifically for securing wheelchairs. Wheelchair users can safely board the buses at the designated stops that are identified by the “BUS FACILE” logo.
The tram, as well as the People Mover services can also be used as there are dedicated areas inside for wheelchair users.
For more information, please consult the "Accessible Mobility" section of the AVM/Actv website

Where can people with disabilities park their vehicles?
The covered parking facilities and open car parks managed by the Municipality of Venice provide accessibility to to all. For more information on the facilities for people with disabilities, please consult the pages of the following car parks in Venice and Mestre:

Venice
• Municipal Garage 
• S. Andrea car park

Mestre
• Parking p.le Candiani
• Park Costa 

People with disabilities can park for free, without any time restrictions, in the parking stalls with blue lines within the municipal area – except for the Piazzale Roma area. Please see the dedicated page of the AVM/Actv website for more information.
 

At the Marco Polo airport in Venice and the Antonio Canova airport in Treviso, can I find parking for cars authorized to transport disabled people?
Several car parks are available at the Marco Polo airport in Venice and the Antonio Canova airport in Treviso. All these facilities have special free parking spaces for cars authorized to transport people with disabilities (blue badge holders).

What documents must a person with disabilities show to enter state museums for free?
(In Venice: Gallerie dell’Accademia, Galleria Giorgio Franchetti alla Ca’ D’Oro, Museo D’Arte Orientale, Museo Archeologico Nazionale, Museo di Palazzo Grimani)
Entrance to the museums, monuments, galleries and archaeological areas of the State is free for people with disabilities and a family member or companion who can prove that they are registered with the health and social assistance services (see the FAQ page regarding free admission and the documentation to be shown to take advantage of the concessions, on the site of the Directorate General of Museums)
As required by the MiBACT circular n°. 5697 of 2007, to obtain free admission, the interested parties can exhibit any document issued by a public authority, proving their condition (eg. Blue badge).

Is there a discounted or free ticket for people with disabilities who want to visit the civic museums of Venice?
(Palazzo Ducale, Correr Museum, National Archaeological Museum, Monumental rooms of the Marciana Library, Clock Tower, Ca 'Rezzonico, Palazzo Mocenigo Museum, Carlo Goldoni's House, Ca' Pesaro, Fortuny Museum, Murano Glass Museum, Museum of Burano lace, Natural History Museum)
Admission to the civic museums of Venice for people with disabilities and their companion is free. For more information on accessibility to civic museums and any services provided for people with disabilities, please also consult the "Accessibility and services" page on the official sites of the individual museums.
 

Are there tours of the city designed for wheelchair users?
The Elimination of Architectural Barriers Office of the Municipality of Venice has developed 14 "Barrier-free itineraries" for people with reduced mobility who want to explore the most fascinating places in Venice and its lagoon. The itineraries, together with special maps, can be consulted on-line and/or downloaded from the “Itineraries without barriers” page of the Municipality of Venice official website.
 

Are there washrooms for the disabled in the city?
The washroom facilities managed by Veritas SpA in Venice are equipped for people with disabilities. The structures are located for the most part in the historic centre, but also on the islands of the estuary and on the mainland. People with disabilities can use the washrooms for free. More information is available on the WC Toilette Venezia website.